RETURNS

We know how important it is for our customers for their shoe to be just perfect. At Purplehide we take special care while creating each shoe. However if for some reason you are not fully satisfied with your Purplehide shoe, we offer a great return/exchange policy on all our products.

Purplehide shoes can be exchange/returned within 15 days from the date of purchase in an unused condition.

In case you are not happy with the fitting of the shoe or if there is a manufacturing defect or if you just don’t like the color of the shoe, you can raise a request to return the product on your ‘My Account’ section.

We will refund you the full amount as credits to purchase another shoe. If however, you do not wish to purchase from Purplehide.com, you can write to us and we will then transfer the amount back to your bank account. 

 
Once the request has been confirmed from our end, you will receive a Return ID for the product.

All you need to do is to write down, on a piece of paper, your Order ID and Return ID and neatly pack the shoe in the box it came in and send it to the following address

Patronum Ventures Private Limited,
Purplehide Division,
C-1001, Indira Nagar,
(Next to Shekhar Hospital)
Lucknow-226016
Uttar Pradesh

Please send back the invoice of purchase while returning the product.